Returns Policy

Whilst every effort has been made to describe the products on this site as accurately as possible, if you are not satisfied with your product(s) please e-mail us within 3 days or inform us in writing within 7 days of receiving your goods so that we can offer you a solution. Alternatively you may contact us by telephone on 020 8242 4511

The above does not apply in case of:

Chargeable changes have been to the garments for specific requirements like : Turn Ups, braces buttons, customs colours, custom measurements.

If our measurements differ from what you submitted for custom measurements, within reasonable tollerances, we will replace the garment with  a new one absolutely free of charge on return of the old garment  for us to check.

As these garments are either custom made or customised as mentioned above,  specially for you,  we do not provide any refunds.

Please note that the washed denims by their characteristics, may vary marginally from the measurements you have given but will come back to the correct measurements after wear.

Please note that we will also not accept  accept products returned which have been branded with a customers name/company logo (embroidered or printed)

When you receive your order, should you find that it is incomplete or that the goods have been damaged in transit, then again, please let us know.

Once your return is received, we will assess the garment for reason of return i.e. faults/damages and replacements.

Your credit card will then be credited with the full purchased amount excluding P&P. Replacements/exchanges will not incur a further delivery charge. 

Returns should be sent in their original packaging to: -

ALEXANDERS OF LONDON
Distribution House
39 Daws Lane
London
NW7 4SD
United Kingdom
 

You must retain a certificate or proof of posting in case of need.

We do not arrange collection of returns.