Frequently asked Questions

Do I need to create a account to login and place orders
Are online payments secure ?
Custom Colours
It is very cumbersome to input measurement values for repeat orders. Is there a simple way to enter this data ?
Made to Measure - Custom Fit - Repeat Orders
Inseam / Inside Leg Measurement - How relevant is this measurement ?
Fabric swatches - Can I request fabric colour swatches before placing a order online ?
Customisation Charge - Why is there a customisation charge when custom options are charged separately ?
Do you have a shop in London where I can view the products and/or try the products ?
Do you sell to European or American markets where the prevailing models/fits may be different to that in UK?

Do I need to create a account to login and place orders

No - To place a order there is  no need to set up an online account. If however, you do set up an account,  it will enable you to track your order and view your order history.  You will also be informed of any special offers we may have from time to time, and discounts may be available for certain products.

Online Credit Card payments
Are online payments secure ?

Yes - they are secure. We use encryption method whereby, you are directed to secure part of the site. All data entered here is absolutely safe.
 
Payment by cheque - In case of orders being paid by cheque, where do I send my cheque ?

Please send your cheque, payable to CORINEX LIMITED, to:

Alexanders of London
A Division of Corinex Limited
43 Daws Lane
London NW7 4SD

Please note that the order proocessing will not commence until the cheque has been received by us.

Payment by internet banking / bank transfer

Send us a email and we will give you the bank account details for bank transfer . internet banking.


I ordered a pair of corduroy trousers with a custom colour selected from the colour chart on your web site. The colour is slightly different to what I was expecting. - NEW

The colours can be only as accurate as the web site is able to portray - due to limitations in screen technology. We have a good track record to get the custom colours  as per buyer's expectations. In cases where the colour is critical, for example, you are trying to co-ordinate with other garments, we suggest, during the order process, enter  a custom colour name as shown in the chart and during the payment process a box will appear where you can give additional information about the colour and send to us by post a paper cutting, fabric swatch or plastic wrapper showing the colour you want to match. We will not be able to get 100% match but will get for you a near match. You can also request a fabric colour chart from us before placing an order. This will be posted to you without any charge.

Made to Measure - Custom Fit - Repeat Orders

It is very cumbersome to input measurement values for repeat orders. Is there a simple way to enter this data ?

We store all measurement data of previous orders.

To avoid cumbersome input of measurement values, please login to your account. If you did not create an account when you previously ordered, this can be done retrospectively using the email id  as user name. All orders are stored against email ids.  Once you have logged in to your account, there is a REORDER button to place a repeat order.

Inseam / Inside Leg measurement

Q. Inseam / Inside leg Length - How relevant is this measurement ?

A. To make Inseam / inside leg measurement accurate, a customer needs to know the FIT of the jeans / trousers. Different FITS will  have different inseams for the same size. Thus a size 40 worn on the hips will have a lower inseam compared to a size 40 worn on the actual waist assuming both fits touch the heels. The front rise and back rise will also have implications on the actual inseam. For example jeans/trousers worn on the waist but with long rises, will have longer  inseam compared to the style with low rises. While we continue to offer different inseams, occasionally, a customer will have problems unless he knows the FIT well. In case of Made to Measure garments, we do not request a inseam measurement. Instead we ask for outseam (outside length)- the logic being the customer knows where he wants to wear the trousers - waist, hips or any other point and therefor the inseam will be automatcally determined by this measurement.

We get instances where a customer has  asked for "Custom leg length"  and  while the actual leg length supplied is correct , it feels as if it is longer due the fact that front and back rises are not taken into account during ordering Custom Leg Length.

Our "Measuring Guide" can be downloaded  http://www.alexandersoflondon.com/measurementguide.pdf . This should give you  more information. All our styles have a Tab for sizes which give the key measurements including rises.

Fabric swatches - Can I request fabric colour swatches before placing a order online ?

Please send us email or a message online uisng the Contact Us Button and request fabric swatches card for corduroy or chino fabrics. These will be posted to you free of any cost.

We regret we currently do not offer fabric swatches for denim fabrics.

 Customisation Charge - Why is there a customisation charge when custom options are charged separately ?

Irrespective of size or nature of a custom option, a custom product is not part of a bulk production line. It is treated as a special item, patterned, stitched, washed, finished and shipped separately from the bulk production.

Customisation charge contributes towards the associated costs

Do you have a shop in London where I can view the products and/or try the products ?

We sell online only. Our offices in London are administrative offices and have no facility for a customer to try on the products.

Do you sell to European or American markets where the prevailing models/fits may be different to that in UK?

We sell to all countries in the world where it is legal to sell. Different countries would have different model/fits. The buyer has an option to go for Made to Measure or Cloning features of the website if a different fit is critical.