Frequently asked Questions

Do I need to create a account to login and place orders

No - To place a order there is  no need to set up an online account. If however, you do set up an account,  it will enable you to track your order and view your order history.  You will also be informed of any special offers we may have from time to time, and discounts may be available for certain products.

Online Credit Card payments
Are online payments secure ?

Yes - they are secure. We use encryption method whereby, you are directed to secure part of the site. All data entered here is absolutely safe.
 
Payment by cheque - In case of orders being paid by cheque, where do I send my cheque ?

Please send your cheque, payable to CORINEX LIMITED, to:

Alexanders of London
A Division of Corinex Limited
43 Daws Lane
London NW7 4SD

Please note that the order proocessing will not commence until the cheque has been received by us.

Payment by internet banking / bank transfer

Send us a email and we will give you the bank account details for bank transfer . internet banking.


I ordered a pair of corduroy trousers with a custom colour selected from the colour chart on your web site. The colour is slightly different to what I was expecting. - NEW

The colours can be only as accurate as the web site is able to portray - due to limitations in screen technology. We have a good track record to get the custom colours  as per buyer's expectations. In cases where the colour is critical, for example, you are trying to co-ordinate with other garments, we suggest, during the order process, enter  a custom colour name as shown in the chart and during the payment process a box will appear where you can give additional information about the colour and send to us by post a paper cutting, fabric swatch or plastic wrapper showing the colour you want to match. We will not be able to get 100% match but will get for you a near match.

 

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Alexanders of London